Frequently asked questions

  • Seen.art is a platform designed to demystify the art world and make it more accessible to a broader audience, without dumbing it down. It combines elements of a broadcast channel and an art consultancy to provide transparency and insight into the often opaque workings of galleries, auction houses, and dealers. Through engaging content such as interviews, exhibition highlights, art world 101s, Seen aims to educate and inspire its members, helping them navigate and participate in the art world with confidence. The platform focuses on showcasing genuine artistic value, featuring both emerging and established artists, and aims to foster a deeper appreciation and understanding of art.

  • We are an online membership platform. You sign up to get access to our amazing content, and valuable market insight.

    We have three membership categories.

    Our Friend Tier is for folks who are interested in finding out about art and artists, but aren’t necessarily buying art yet.

    The Collector tier is for collectors but also art professionals who are interested in access to a few extras. Some are utilitarian - like our art fair calendars that can sync with your Google calendar, and our databases. Other features include short form videos with purchasing information, occasional events, our WhatsApp broadcasts, and more.

    We also have a Patron level that is either by invitation or application. You have to imagine the benefits because they are so top secret, we can’t tell you about them.

    There’s also a great corporate package that gets you Collector level access, plus a bunch of cool in-person events.

  • Take a look at our membership page. Everything should be there, but if not, email us and we’ll fill in any blanks. 

Subscription Plans

    1. We have three membership categories. 

      1. Our Friend Tier is for folks who are interested in finding out about art and artists, but aren’t necessarily buying art yet. 

      2. The Collector tier is for collectors but also art professionals who are interested in access to a few extras. Some are utilitarian - like our art fair calendars that can sync with your google calendar, and our databases. Other features include short form videos with purchasing information, occasional events, our WhatsApp broadcasts, and more.  

      3. We also have a Patron level that is either by invitation or application. You have to imagine the benefits because they are so top secret, we can’t tell you about them. 

      4. There’s also a great corporate package that gets you Collector level access, plus a bunch of cool in person events.

  • The Friend Tier is £7/month or £70/year.

    The Collector Tier is £40/month or £400/year.

    Patrons are charged a one time fee of £4,000.

  • Your first month is free, if you sign up before September 2024.

Additional Features

  • Member-only benefits may include exclusive content, early access to new features, discounts on services, and access to community forums or groups. Check the "Membership" or "Benefits" section of the website for details on specific perks.

  • To participate in our Office Hours, log in to your account and navigate to “Watch” "Office Hours." Our archived Office Hours will live there, along with the date of the next session. You may need to agree to community guidelines before participating.

  • Information about upcoming features or updates can typically be found in the "Dispatch" section of the website. You may also receive announcements via email if you are subscribed to Seen’s newsletter. Keep an eye on these channels for the latest updates and feature releases.

Account Management

  • To create an account, go to the Seen homepage and click on the "Sign Up" or "Create Account" button. Follow the prompts to enter your email address, create a password, and fill in any other required information. Once completed, click "Submit" or "Create Account" to finalize the process.

  • To log in, click on the "Log In" or "Sign In" button usually located at the top right corner of the homepage. Enter your email address and password, then click "Log In." If you're already logged in on the device, you may be automatically directed to your member area.

  • To reset your password, go to the login page and click on the "Forgot Password?" link. Enter the email address associated with your account, and you will receive an email with instructions to reset your password. Follow the link in the email to create a new password.

  • Yes, you can change your email address. Log in to your account and go to the "Account Settings" or "Profile" section. Here, you should find an option to update your email address. Enter your new email address and save the changes. You might need to verify the new email address through a confirmation email.

  • There are no hidden fees. All costs and fees are transparently listed during the signup and billing process. Any applicable taxes or additional charges will be clearly indicated before you finalize your purchase.

  • To update your profile information, log in to your account and navigate to the "Profile" or "Account Settings" section. Here, you can update your personal information such as your name, contact details, and any other relevant information. After making the changes, be sure to save or submit them.

Billing & Payments

  • To update your payment information, log in to your account, go to the "Billing" section in your account settings, and select "Payment Information." Here, you can update your credit card or other payment details.

  • Seen accepts major credit cards including Visa, MasterCard, American Express, and Discover. 

  • You can view your billing history by logging into your account and navigating to the "Billing" section. Here, you will find a detailed history of all your transactions, including dates, amounts, and descriptions.

  • Billing is usually processed automatically based on your subscription cycle. This could be monthly or annually, depending on the plan you selected. You can find the specific billing date in the "Billing" section of your account.

  • There are no hidden fees. All costs and fees are transparently listed during the signup and billing process. Any applicable taxes or additional charges will be clearly indicated before you finalize your purchase.

  • To apply a promo code, proceed to the checkout page and enter the promo code in the designated field before completing your purchase. Make sure to click "Apply" to ensure the discount is applied to your total.

Cancellation and Refunds

  • To cancel your subscription, log in to your account and go to the "Billing" or "Subscription" section. Find the option to manage your subscription and select "Cancel Subscription." Follow the prompts to confirm your cancellation.

  • Generally, you may not receive a refund for the current billing cycle, but you will retain access to the service until the end of the paid period.

  • To reactivate your subscription, log in to your account and go to the "Billing" or "Subscription" section. Find the option to manage your subscription and select "Reactivate Subscription." Follow the prompts to confirm your reactivation.

  • Free changes: 72+ hours before your session.
    Short-notice changes: 24–72 hours before — 50% fee of the session price.
    Same-day changes & no-shows: within 24 hours — 100% fee (non-refundable).

    Rescheduling credit: If you incur a fee, we’ll apply one courtesy credit per client per year to rebook the same session within 30 days, subject to availability.

    Emergencies: If you’ve had a genuine emergency, let us know — we’ll review case-by-case.

    Timing: All times are based on London time zone. GMT or BST

Technical Support

  • To report a problem or bug, go to our contact page, and submit a bug report. Please provide detailed information about the issue you are experiencing. We are a small team, and we are here to help.

  • If you cannot access your account, ensure that you are using the correct login credentials. If you've forgotten your password, use the "Forgot Password?" link to reset it. If you still have trouble, contact support for further assistance.

  • To reactivate your subscription, log in to your account and go to the "Billing" or "Subscription" section. Find the option to manage your subscription and select "Reactivate Subscription." Follow the prompts to confirm your reactivation.

Content and Usage

  • To access the content, log in to your account and navigate to the "Watch" section. You can browse and view the available content from there.

  • If you cannot access your account, ensure that you are using the correct login credentials. If you've forgotten your password, use the "Forgot Password?" link to reset it. If you still have trouble, contact support for further assistance.

  • To reactivate your subscription, log in to your account and go to the "Billing" or "Subscription" section. Find the option to manage your subscription and select "Reactivate Subscription." Follow the prompts to confirm your reactivation.

Privacy and Security

  • Your personal information is protected using industry-standard security measures, including SSL encryption and secure server hosting. Seen.art complies with privacy regulations such as GDPR and CCPA to ensure your data is handled securely.

  • The website collects data such as your name, email address, payment information, and usage data. This information is used to provide and improve services, process payments, communicate with you, and personalize your experience. For detailed information, refer to our Terms and Conditions.

  • To delete your account and personal data, log in to your account and go to the "Account Settings" section. Find the option to delete your account and follow the prompts. You may also need to contact support to complete the deletion process. Refer to our Terms and Conditions for specific instructions.